General FAQ

Can I book tickets for infants on Wiser Sky?

Yes, you can book tickets for infants under two years of age on Wiser Sky Travel &Tours (I) Pvt Ltd. Make sure they have a valid proof–of–age documents, when they’re checking In, and remember that infants must be accompanied by an adult -at least 18 years Old. You can book no more than one infant per adult (hey, you try dealing with luggage, Tickets, airport queues and two screaming babies by yourself). To avail infant Fares, the infant must be under 24 months of age throughout the entire itinerary that you’re booking.This includes both outbound and return journeys. If the infant Is 24 months or above on the return journey ,you need to make a separate booking using a child fare.

What's an e-ticket?

An e–ticket (electronic ticket) is a paperless electronic document with a unique confirmation number that neatly replaces the hassles of a paper ticket. When you purchase an e–ticket, we email it to you within 30 minutes of your booking. Simply print it out and bring it with you – along with a valid photo ID – to the airline counter when checking in for your flight.

Do I need to confirm my flight reservation before I travel?

No, you don’t. Though, if you really want to, you can, by writing to our Customer Support Team at support@riya.travel or by contacting the airline directly.

Ticketing Details

How do I get my ticket details?

We’ll send your e–ticket details to the email address, provided by you at the time of reservation.

How do I get a boarding pass for an ticket?

Your boarding pass will be issued by the airline when you check-in for your flight online or at the airport. You can check-in online, up to 24 hours before your flight departure, and carry your boarding pass print-out when you arrive at the airport. To check in online, you will need the airline confirmation code, a 6 digit alphanumeric code (e.g. A1B2CD) available in your itinerary. You can also receive a boarding pass from a check-in kiosk or the ticketing agent when you arrive at the airport.

Do I have to show my e-ticket confirmation at the airline check in counter?

Yes, you do. Most of the airports don’t allow you inside without a printout of your e–ticket, so be sure to carry one with you.

What if my e- tickets are lost?

If this happens, email us immediately and we’ll send you a new e-ticket copy instantly. Or you can also visit the airport counter of the concerned airline and request for a e-ticket copy which might incur some cost.

How do I cancel a flight reservation?

You will need to either send us an email on wiserskytravel@gmail.com or you can also call us on 832 526 5720 to process your cancellation request.

How do I know what are the cancellation charges?

Each airline has different cancellation policy. The cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation.

How can I cancel my flight Tickets?

If you wish to cancel your e-ticket, please contact us at 832 526 5720 . We will review cancellation penalties with you and advise of any applicable refund. With Wiser Sky The Travel Expert, you can cancel your flight no later than 24 hours before the time of departure. If it’s later than 24 hours, you need to contact the airline directly for cancellation.

How will I get my refund after a cancellation?

Once you have cancelled your booking, the refund is processed by us to the same mode of payment.

How long does it take to process a refund?

We usually process the refund within 7 working days of cancellation. However, for the amount to reflect in your bank or credit card account is dependent on the time taken by your bank thereon. For any discrepancies and delays, kindly check directly with your bank or credit card company. Where the User has cancelled his/her booking directly with the airlines, he/she will need to inform us with valid documentation to initiate the refund process. It is advisable to contact us within 48 hours of the cancellation request. Any later would require the User to send a scanned copy of your E-Ticket endorsed by the airlines to us.